Terms of withdrawal
The customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last ordered good. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
To exercise the right of withdrawal, it is necessary to inform shibui-italia.com (email: info@shibui-italia.com) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post, fax or e-mail).
The deadline set for the withdrawal is considered respected if the customer sends his declaration before the expiry of the term of 14 days starting from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the last ordered good. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
Effects of withdrawal
Following the withdrawal from this contract, shibui-italia.com will reimburse all payments made by the purchaser, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered), without undue delay and in any case no later than 14 days from the day on which shibui-italia.com is informed by the customer of the decision to exercise the right of withdrawal and after having received the returned products. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise established. In any event, the customer will not incur any costs as a result of such reimbursement. The refund will be suspended until shibui-italia.com receives the returned products or until the customer demonstrates that the goods have been shipped, if earlier.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
The Products must be returned
– correctly packed in their original packaging, not ruined, damaged or soiled and equipped with all possible accessories, instructions for use and documentation;
– equipped with the transport document (present in the original packaging), in order to allow shibui-italia.com to identify the customer (Order number, name, surname and address);
– without obvious signs of use
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
To exercise the right of withdrawal, it is necessary to inform shibui-italia.com (email: info@shibui-italia.com) of the decision to withdraw from this contract through any explicit declaration to that effect (for example, with a letter sent by post, fax or e-mail).
The deadline set for the withdrawal is considered respected if the customer sends his declaration before the expiry of the term of 14 days starting from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the last ordered good. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.
Effects of withdrawal
Following the withdrawal from this contract, shibui-italia.com will reimburse all payments made by the purchaser, including delivery costs (with the exception of any additional costs deriving from the choice of a type of delivery other than the standard one offered), without undue delay and in any case no later than 14 days from the day on which shibui-italia.com is informed by the customer of the decision to exercise the right of withdrawal and after having received the returned products. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise established. In any event, the customer will not incur any costs as a result of such reimbursement. The refund will be suspended until shibui-italia.com receives the returned products or until the customer demonstrates that the goods have been shipped, if earlier.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
The Products must be returned
– correctly packed in their original packaging, not ruined, damaged or soiled and equipped with all possible accessories, instructions for use and documentation;
– equipped with the transport document (present in the original packaging), in order to allow shibui-italia.com to identify the customer (Order number, name, surname and address);
– without obvious signs of use
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.